Our Policy

PLEASE READ OUR EXCHANGE POLICY CAREFULLY: The top portion of this page applies to PETBEDS & ALOT MORE MERCHANDISE ITEMS ONLY. OASIS AVIARY POLICY- SEE BELOW.

PETBEDS & ALOT MORE
EXCHANGE ITEMS MUST BE IN PACKAGING, UNOPENED, UNDAMAGED & MUST ACCOMPANY ORIGINAL PACKING SLIP/INVOICE, THIS IS REQUIRED, no exceptions. If it is an exchange item we will process your exchange.

If it is a Return item we will issue an ONLINE STORE CREDIT for the amount of the return item only (provided that all conditions under these guidelines are met.) NO REFUNDS! Either partial or full will be made, an instore credit will be given with management's approval.

Please note: Shipping/Handling/PayPal fees or charges will not be credited to the INSTORE CREDIT voucher, they are deducted from this amount.

Once we recieve an order & it is processed it CANNOT BE REFUNDED. ONLY an INSTORE CREDIT will be issued for amount of sale, at the sole descrition of management. PayPal fees, taxes & processing/handling fees will be deducted from amount. ALL SALES ARE FINAL. NO REFUNDS (store credit only with management approval, any in store credit voucher/approval can be revoked by management at anytime, without prior notice).

WHAT DO I NEED TO DO BEFORE EXCHANGING AN ITEM? *pre-approval from management required

Please do not send a package back to us without recieving prior authorization, in this event all items returned without prior authorization will be retained & no in store credit will be given.

FIRST Email: petbedsandmore@hotmail.com
To obtain your Exchange Authorization Number. -EA#)
(any package without a this number will not be accepted for exchange). Please include in your email your name, address, contact phone #, product item code/description, price of item, date of purchase.

You must send the original packing slip/invoice dated within 30 days. After this time no exchanges and/or instore credit will be honored.

*All exchanges must be new, unused, UNDAMAGED & in their original UNOPENED package. They must contain all original product, nothing missing or removed.
packaging and accessories and most importantly IN ORIGINAL BOX, with all product information contained within. We are not responsible for any
damage caused by you or your pet to the merchandise or packaging.
We cannot honor STORE CREDITS or EXCHANGES for any merchandise or packaging that is not in its original new condition, in original UNOPENED packaging. Store credit or exchanges on such products are subject to our approval and a restocking fee up to the full purchase price, may apply. We're sorry, but no returns or exchanges on custom/personalized items/seasonal/holiday items.

Exchanges:
After you have received a EA # from us, VIA EMAIL, simply return your item; then place an order via email for the item you would like. Do not order this exchange via our website or your credit card will be charged again, and we cannot process a refund once this is done.

On the packing slip/invoice, please let us know the reason for the exchange and what you would like to exchange the merchandise for. For your protection, we suggest you to send your return via Federal Express, UPS or by US Mail with insurance and delivery confirmation for tracking purposes.

shipping/handling charges on both the returned and replacement item are the responsibility of the customer.

Exchanges for selected "exclusive items" including large bird cages & drop-shipped items will incur a $80 restocking fee.

ANY ITEM that is returned or issued an in store credit voucher at the sole decision of management will have a $50 Order Fee that will be deducted from the amount.

ALL SALES ARE FINAL, this includes all merchandise contained on this website, including but not limited to: "SALE /CLEARANCE ITEMS",

THERE IS ABSOLUTELY NO RETURNS, REFUNDS OR EXCHANGES MADE FOR CAGES!!! THESE ARE CONSIDERED USED ITEMS, that may potentially contain harmful pathogens thus making it impossible for resale as a new, unused item. We will make absolutely no exceptions in this circumstance.

No exchanges will be made on seasonal or clearance/sale items. If an item is currently discontinued or out-of-stock (and you do not wish to wait until the product is available) Petbeds and Alot More will issue an INSTORE CREDIT,ONLY for the amt of item/items purchased, minus PayPal, shipping/handling fees. Store Credits are good only for 30days after issue. And must be redeemed before 30 days, otherwise the credit will not be honored, NO EXCEPTIONS. When placing an order you have electronically signed that you have read & fully accept all of the policies contained within this website.

All toys, cages, carriers, sale priced items, personalized, custom, special occasion, formal wear, perishable items, vitamins, supplements, treats, are FINAL SALE and cannot be exchanged or returned or credit issued.

Exchanges for selected seasonal items may not be permitted. If an item is approved by management to be returned that item may be subject to a 50% RESTOCKING FEE. All PayPal fees plus a $40 invoicing fee will be deducted.

PLEASE READ: You must send the original packing slip/invoice dated within 30 days. It is required for all items exchanges, without this packing slip/invoice no exchange or store credit will be honored.

CUSTOM ORDERS: Please be sure to measure your pets properly and proofread any names carefully, as all custom orders cannot be cancelled, exchanged or returned. These include personalized items and special orders, as well as any item that is noted as a custom order on the item page.

Disclaimer of Liability
This site and all contents of this site are provided without warranties of any kind, either expressed or implied, on an "as is" basis. PETBEDS AND ALOT MORE/OASIS AVIARY will not be liable for any damages of any kind related to your use of this site, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. By your use of this site, you acknowledge that your use of this site and your connection to this site is at your own risk and you assume full responsibility for all costs associated with the necessary servicing or repairs of any equipment used in connection with your use of this site.

Inaccuracy Disclaimer
From time to time, there may be information on this site that contains typographical errors, inaccuracies or omissions that relate to product pricing, availability and descriptions. We reserve the right to correct any errors, inaccuracies or omissions, and change or update information at any time without prior notice (including after your order has been placed). We apologize for any inconvenience this may cause. Please understand that while we do our best to provide you with accurate and correct information, it is not possible to guarantee that the site is free of all human or technological errors.

Indemnification
You agree to defend, indemnify and hold PETBEDS AND ALOT MORE and/ OASIS AVIARY harmless from and against any claims, damages, costs and expenses (including all attorney's fees), arising from or related to your use of the site and/or the products contained within.

OASIS AVIARY POLICY:

OASIS AVIARY GUARANTEE

All of our babies come with a 72 hour health guarantee. OASIS AVIARY GUARANTEES THAT, AT THE TIME OF DELIVERY, OUR BABIES ARE FREE FROM CONGENTIAL SICKNESS & HEREDITARY DEFECTS. BUYER IS ENCOURAGED TO HAVE THE BIRD(S) EXAMINED BY A QUALIFIED AVIAN VETERINARIAN WITHIN 72 HOURS FROM THE TIME OF DELIVERY TO VERIFY HEALTH OF THE BIRD(S).

A slight elevation of Gram negative bacteria is not an illness, but a benign condition caused by stress, example: flight, new environment, new faces, etc.

We reserve the right to have our own Avian Vet examine the bird. Shipping costs at the owners expense.

*we reserve the right to refuse to sell our birds to anyone at our discretion*

*we also reserve the right to cancel any order at any time*

Disclaimer of Liability
This site and all contents of this site are provided without warranties of any kind, either expressed or implied, on an "as is" basis. OASIS AVIARY & it's representitives will not be liable for any damages of any kind related to your use of this site, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. By your use of this site, you acknowledge that your use of this site and your connection to this site is at your own risk and you assume full responsibility for all costs associated with the necessary servicing or repairs of any equipment used in connection with your use of this site.

Indemnification
You agree to defend, indemnify and hold OASIS AVIARY & it's representatives harmless from and against any claims, damages, costs and expenses (including all attorney's fees), arising from or related to your use of the site.

PLEASE READ: All sales are final- there will be no exceptions.

ALL DEPOSITS AND PAYMENTS FOR ANY BIRD ORDERED FROM OASIS AVIARY BECOMES THE PROPERTY OF OASIS AVIARY. THERE WILL BE NO REFUNDS OR CREDITS ALLOWED FOR FAILURE ON THE CUSTOMER'S PART TO TAKE DELIVERY OR POSSESSION OF SAID BIRD. IF CUSTOMER WISHES TO CANCEL THE ORDER ON A BIRD, SAID CUSTOMER AGREES THAT ANY AND ALL MONEY PAID TO OASIS AVIARY WILL BE FORFEITED. When placing an order either for a BIRD or MERCHANDISE you will be electronically signing that you have read & fully accept all of the policies contained within this website.

ALL BIRDS PLUS ANY EXTRA SHIPPING CONTAINERS AND TRANSPORTATION EXPENSES MUST BE PAID FOR IN FULL AND ALL CHECKS OR OTHER FUNDING MUST CLEAR THE BANK OF OASIS AVIARY PRIOR TO SHIPMENT OF SAID BIRDS. DUE TO THE EXPENSE OF SHIPPING LIVE BIRDS, FAILURE ON CUSTOMER'S PART TO PICK UP BIRDS UPON ARRIVAL CONSTITUTES CUSTOMER'S FORFEITURE OF BIRDS AND ANY MONEYS PAID TO OASIS AVIARY. PLACING A DEPOSIT ON OR PAYING FOR ANY BIRD OR BIRDS IS CUSTOMER'S ACCEPTANCE OF THE ABOVE STATEMENTS AND CUSTOMER AGREES THAT THEY WILL NOT BE ENTITLED TO ANY REFUND OF ANY KIND. ANY RETURNED CHECK FOR ANY REASON WILL INCUR A $50.00 FEE TO CUSTOMER. CUSTOMER WILL BE RESPONSIBLE FOR ANY AND ALL COSTS INCURRED FOR COLLECTING FUNDS FOR A BAD CHECK BASED UPON ILLINOIS LAWS REGARDING CHECK FRAUD AND US POSTAL MAIL FRAUD.

*by purchasing a bird from OASIS AVIARY or placing a deposit to hold a bird and/or making payments to OASIS AVIARY or any other service hereunto this website means that you have read & fully understood all of the contained requirements & information given in this website.

Oasis Aviary/Petbedsandalotmore are not responsible for typographical errors on this site. Prices are subject to change without notice at the descretion of the owners & the fluctuation of the market.

shipping prices are subject to change without notice

deposits are non-refundable

Bird orders are processed immediately & cannot be cancelled after processing -- no exceptions will be made. Once an order has been placed for a bird/s via phone or website it is immediately processed & that bird is taken out of the availlable stock/inventory, making it unavailable to another customer. We work on a supply & demand basis, recieving many phone & email inquiries daily regarding the availability of our stock. So, if you have purchased a bird from OASIS AVIARY, we honor your purchase request as a contractural agreement which is legal & binding. We immediately remove said bird from the available list and this bird is no longer available to another customer. This is our Policy and we adhere to it completely.